As the agency embarks on the next stage of its growth curve, attracting a growing number of well-established brands from further afield, it has become increasingly important for our team of digital experts to provide long-term value to clients.
As we’ve recently discussed, the agency is well underway with its plans to foster a new in-house culture, focused on adopting a client experience-led approach throughout the core of the business – not just a single department.
Today, everything a digital agency does – from its marketing and advertising to its communications and day-to-day output – plays a role in shaping a client’s experience of the agency. The key is to unify interactions and data to create consistent and durable company-wide processes that deliver continuity for brands and make them feel valued.
In order to help adopt a shape-shifting customer experience-led approach and a strategic, inquisitive mindset agency-wide, we recently appointed marketing strategist, Aruna Jagroep to work closely with Unity’s clients that have been on our roster for six months or more; ensuring they never stand still online.
Aruna’s marketing strategy skillset has ensured the agency is already delivering a higher level of service to our valued, long-term clients and her drive and dynamism has not gone unnoticed by her colleagues either.
Aruna was the overwhelming choice for May’s Team Member of the Month, providing a breath of fresh air to clients, helping to maintain their confidence and exceed their expectations with a data-led approach to digital.
Huge congratulations go to Aruna for making an immediate impression. Her prize, as with all other Team Member of the Month winners, is an Amazon gift card worth £100, as well as an extra day of annual leave to be taken in June.
Are you just as passionate about client experiences? If you have a proven track record in digital marketing, we’d love to hear from you. Keep your eyes peeled on our Careers page for the latest vacancies or contact us today and provide us with your CV.